ON 28/04/07 (SATURDAY) WE FRIENDS DECIDED TO GO FOR TRIP OF MUMBAI TO SHIRDI. I AND MY FEW FRIENDS ARE REACHED BEFORE 15 MINUTES AT PICK-UP POINT. BUT WE ARE WAITING FOR ANOTHER TWO FRIENDS. THEY WERE NOT REACH AT PICK UP TIMING FINALLY WE MISSED BUS THEY CAME AFTER 1 HOURS.THAT WAS MORNING 10 AM WE WERE VERY UPSET ONE OF MY FRIEND SUDDENDLY REMIND A NEWS PAPER ADD ABOUT www.ticketvala.com AND WE DECIDED TO CALL THEM AT THERE CUSTOMER CARE THEY HELP US PROVIDED TICKET FOR SAME EVENING THEY ALSO PROVIDED US RETURN TICKETS ON NEXT DAY WE ARE VERY THANKFULL TO THEM.